320 Design Return Policy
Need To Make A Return? We take great pride in making your product, but there may be times the item needs to be returned.
Return Eligibility Requirements
100% Satisfaction Guarantee and Return Policy
We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date.
Please note - Personalized gifts may not be returned for buyers remorse. Our personalization techniques are permanent and returned merchandise cannot be resold.
Any defective or damaged merchandise you wish to exchange or return must have an RA NUMBER before returning. 320 Designsco will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. 320 Designsco will pay to ship authorized replacements. Please place your gift order at least 3 weeks prior to event date; this will help alleviate rush-shipping charges.If you need to exchange an item due to defects or damages please follow the instructions below:
Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.
Place the RA # given (return authorization number) on the outside of the box you are returning so it can be seen clearly by the returns department in our offices. PLEASE NOTE: Any package arriving with out a return authorization number will be returned to sender.
Be sure the item you are returning for inspection is packaged properly, as 320 Designsco is not responsible for further damages due to improper return packaging.
You are encouraged to ship your return via a track-able source, as 320 Designs Co cannot be responsible to merchandise lost in transit.
- Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
- Original tags (if applicable) must be attached & intact.
- Final Sale items and Clearance items will not be accepted for return.
How To Make A Return
Refunds are refunded back to the original form of payment.
How to make a return:
- Send back the return yourself using whichever shipping method you prefer (address provided below).
When mailing a return:
- Please ensure your items are securely packaged! You can turn the poly mailer we sent your products in inside out and reuse for return shipping. We are not responsible for items that are lost or damaged during their return. It’s always good to get a tracking number just in case something would happen to the item in transit. Please provide either the original receipt or include a piece of paper with your name and order number in the package.
- Send returns to the following address: 320 Designs 718 Ochotto Lake Dr Avon,MN 56310
- Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return
- Returns that do not meet our eligibility requirements are subject to a shipping fee to return the item back to you (this shipping fee can vary from $3 up to $20 depending on the item or items).